TERMS AND CONDITIONS

1. Introduction These Terms and Conditions govern the use of ticket sales services provided by MERCHLUNA LTD ("Company" or "We") through the website www.merchluna.com ("Website"). Anyone visiting our website or purchasing tickets ("User") is deemed to have accepted these Terms and Conditions.

​​

2. Our Services The Company provides ticket sales and information services for concerts, festivals, theaters, and other events. Purchased tickets are provided by event organizers, and the Company acts solely as an intermediary.

​

3. Ticket Purchase and Usage Conditions

·         Once a ticket purchase is completed, refunds or exchanges are not allowed unless otherwise stated. Cancellation requests are not accepted.

·         The Company is not responsible for any changes to the date, time, or venue made by the event organizer.

·         Tickets may not be shared or resold to third parties.

·         Users accept any additional requirements for event attendance (age restrictions, ID requirements, etc.).

​

4. Pricing and Payment

·         Unless otherwise stated, all prices listed on our website include VAT.

·         Payments are processed through secure payment systems.

·         The User is responsible for ensuring the accuracy of the information provided during payment.

​

5. Event Changes and Cancellations

·         The responsibility for event cancellations or postponements lies with the event organizer.

·         We will make every effort to inform Users of event changes; however, the final responsibility lies with the event organizer.

​

6. User Responsibilities

·         The User agrees to use the website lawfully and ethically.

·         The User agrees not to provide false or misleading information.

·         The User shall not engage in behavior that disrupts other visitors' use of the website.

​

7. Disclaimer of Liability

·         The Company does not guarantee the accuracy or timeliness of the information on the website.

·         The Company is not responsible for data loss or service interruptions due to technical failures, security breaches, or other external factors.

​

8. Protection of Personal Data

·         Users' personal data is processed in accordance with our current privacy policy.

·         By using our website, the User agrees to our privacy policy.

​

9. Dispute Resolution

·         These Terms and Conditions are governed by the laws of the UNITED KINGDOM.

·         The parties will attempt to resolve disputes amicably. Unresolved disputes shall be settled in the competent courts.

​

10. Changes to Terms

·         The Company reserves the right to modify these Terms and Conditions without prior notice.

·         Updated terms take effect once published on the website.

​

11. Contact Information For any questions, you can contact us:

​

Email: contact@merchluna.com
Phone: +90 (538) 084 33 47
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

​​​​